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by sharpy_fx
Fri Jul 08, 2016 9:13 am
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi guys I can only apologise again for this and give you reassurances that we are currently in discussions to upgrade our web systems to improve speed and load times. It's the top of our list right now. I won't bore you with the details but for various legacy reasons it's actually quite a complicate...
by sharpy_fx
Mon Apr 25, 2016 12:32 pm
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

OK thanks for the extra info, it all helps.

FXpansion Web Team
by sharpy_fx
Mon Apr 25, 2016 12:16 pm
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Argh - sorry to hear that. We're still yet to reproduce the log out issue I'm afraid. Did it happen when you clicked on the notification email and it launched a freash browser, or were you just in the forum and followed the notification from the drop down menu? Might I suggest you log out, delete an...
by sharpy_fx
Mon Apr 25, 2016 11:51 am
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi there - apologies, that was my fault - I was doing some testing and did not realise an email would be sent out.

Please ignore this!

FXpansion Web Team
by sharpy_fx
Mon Apr 18, 2016 9:04 am
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi all Ashley - thanks for the info - we've still not been able to reproduce the login issue you have seen, if you spot any particular circumstances / workflow that causes it, please let us know and we'll look into it. Could it be that you are logged in in more than one place at the same time perhap...
by sharpy_fx
Mon Mar 21, 2016 11:09 am
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Sorry to hear the log out problem - is this being logged out of the whole FX user account, or is it just the forum you appeared logged out of? We've not seen this before, and I cannot repro the issue here alas. - Can you confirm browser / OS you are seeing this on? - It may be session / cookie relat...
by sharpy_fx
Thu Mar 17, 2016 2:35 pm
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi guys A quick update from the web team: - We are still investigating general site speed ups - I'll look into the email notification links being broken, thanks for the report on that As for the rest of the aesthetic stuff Ashely, thanks again for the comprehensive list! We're still prioritising fun...
by sharpy_fx
Thu Jan 28, 2016 9:17 am
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi Just for some reassurances: - We are looking into site speed as an ongoing concern, I'll let you know news on this as it comes - We are also monitoring the spam situation and are considering bringing back product ownership requirement as a way of cutting this down Thanks as ever for all of your f...
by sharpy_fx
Fri Jan 22, 2016 10:48 am
Forum: FX Website Support
Topic: Does the report button even work?
Replies: 8
Views: 7907

Re: Does the report button even work?

Hi - quick update on this - we had some issues with deleting forum posts with the new site which are hopefully now resolved. So your reports have been coming through but we've been unable to delete them - this should get better now, so please do keep reporting things and we'll start to clean up old ...
by sharpy_fx
Fri Jan 22, 2016 10:37 am
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi - quick update on a couple of bits here - The forum should remember you properly now when you come direct to a forum URL with "remember me" switched on - You should now be able to delete your own posts that have no replies on - You can delete various other things including private messa...
by sharpy_fx
Mon Jan 11, 2016 3:23 pm
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi

Sorry for delayed response - we are investigating some of these issues as we speak and will keep you up to date when any fixes go live.

Thanks for your patience.
by sharpy_fx
Fri Nov 27, 2015 4:03 pm
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

OK thanks for the heads up on the issue regarding forum login / account overview.
We'll add it to our issues list,
Cheers.
by sharpy_fx
Fri Nov 13, 2015 4:10 pm
Forum: FX Website Support
Topic: Forum/Site Issues
Replies: 39
Views: 24535

Re: Forum/Site Issues

Hi Ash Thanks so much for all this valuable feedback - really appreciated. We went live with the new site with a fair few known issues in the forum I'm afraid, which is why we've called it Beta in the title. We'll add in your points to our ongoing to do list, thanks again for all those. FXpansion We...
by sharpy_fx
Tue Oct 01, 2013 9:19 am
Forum: BFD3
Topic: BFD3: Content Download Issues
Replies: 177
Views: 111531

Download Ticket Issues

Hi everyone, apologies for the teething problems with the ticket download in certain browsers. If you head to the BFD3 downloads area, we have now added in a link in the instructions at the top of the page, so that you can right-click and "save as" the file needed: BFD3_Core_Library.fxfdow...
by sharpy_fx
Tue Nov 20, 2012 12:06 pm
Forum: FX Website Support
Topic: Upload Form for 7 Skies Remix Competition Not Working
Replies: 5
Views: 4052

Hi there, sorry to hear you are having issues. Are you seeing an error message? Please double check that the soundcloud URL is a valid one, and is just pointing to one track rather than whole account. Please also make sure you have checked the checkbox. It may well be worth trying a different browse...

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