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by neilwilkes
Mon Apr 15, 2019 7:41 am
Forum: BFD3
Topic: Nasty bug in License Manager
Replies: 1
Views: 1631

Nasty bug in License Manager

Hello. You have a nasty bug in the License Manager. Last time I ran it, it told me to download & install the update to BFD3, yet this is on Windows 7 and in your infinite wisdom you have seen fit to discontinue support halfway through a versions lifecycle, so I would not be able to install this ...
by neilwilkes
Mon Apr 15, 2019 6:48 am
Forum: BFD3
Topic: Why only Windows 10?
Replies: 1
Views: 1527

Why only Windows 10?

Sorry but my Gruntle is well and truly dissed at finding out I am now stuffed unless I go to Windows 10. I guess that is me done here then, and that makes this a sad day - I do not have the time, or the money to buy a whole new DAW just to run a plugin as my current DAW - only 3 years old and still ...
by neilwilkes
Wed Mar 22, 2017 8:02 am
Forum: BFD3
Topic: How do I access the "MIDI learn" function please?
Replies: 2
Views: 1085

How do I access the "MIDI learn" function please?

Here's the trouble. I seem to be unable to get Drumagog 5 to trigger from BFD3. Loading it as an internal plugin to Drumagog really makes things very unstable (this seems to be a problem in Drumagog 5 64-bit version and we have been waiting 2 years for a fix now, seemingly in vain) so what they reco...
by neilwilkes
Wed Mar 22, 2017 7:54 am
Forum: BFD3
Topic: Auditioning drums triggers "upgrading" function?
Replies: 3
Views: 1215

Re: Auditioning drums triggers "upgrading" function?

It might be that you've used the BFDLAC tool and converted old .wav files to the new format and BFD3 needs to "update" something but can't do it until you actually load the kit piece. This is what happened to me and I'm sure that was why. It should be the case that once it's updated a par...
by neilwilkes
Wed Mar 22, 2017 7:53 am
Forum: BFD3
Topic: How do I do a complete uninstall/reinstall please?
Replies: 3
Views: 1893

Re: How do I do a complete uninstall/reinstall please?

Hi Jord. It turned out that after updating to the latest public beta, I literally "lost" some of the expansion packs I had bought from EZsounds. Unable to load any samples from either of their Alan Parsons kits (Silver Sparkle & Black Oyster) as well as the Woody Woodmansey kit and eve...
by neilwilkes
Sun Mar 19, 2017 3:26 pm
Forum: BFD3
Topic: How do I do a complete uninstall/reinstall please?
Replies: 3
Views: 1893

How do I do a complete uninstall/reinstall please?

I am having huge issues with some expansion packs not working. The License Manager says they are installed & authorized yet whenever I try to load any part in BFD3 I get an error telling me the kit pieces cannot be found - yet they are there, Others seem to have simply disappeared, and I have no...
by neilwilkes
Sun Mar 19, 2017 2:32 pm
Forum: BFD3
Topic: Auditioning drums triggers "upgrading" function?
Replies: 3
Views: 1215

Auditioning drums triggers "upgrading" function?

There is almost certainly an explanation for this but because it has been a while since I ran up BFD it escapes me. I am auditioning various drums as I need to trigger some replacements, but when I started to go through the bass drums I kept getting an "upgrading" notice - why? This is als...
by neilwilkes
Wed Feb 03, 2016 4:22 pm
Forum: BFD3
Topic: latest bfd3 update crashes license manager
Replies: 5
Views: 1467

Re: latest bfd3 update crashes license manager

I had the same problem, detailed in the thread I created at https://www.fxpansion.com/forum/viewtopic.php?f=49&t=7581358

The advice given in there worked as far as License Manager is concerned, and got the 2 new expansion packs up & running for me.
by neilwilkes
Wed Feb 03, 2016 4:22 pm
Forum: BFD3
Topic: Cannot run License Manager - immediate crash
Replies: 12
Views: 3815

Re: Cannot run License Manager - immediate crash

Removing those folders & re-installing the latest version turned the trick - thanks very much, guys. However - one thing still remains. The manager seems to think I have a very old version of BFD3 installed now. wrong BFD3 installed.PNG I already have the suggested build installed.....should I ...
by neilwilkes
Wed Jan 13, 2016 3:17 pm
Forum: BFD3
Topic: Cannot run License Manager - immediate crash
Replies: 12
Views: 3815

Re: Cannot run License Manager - immediate crash

Removing those folders & re-installing the latest version turned the trick - thanks very much, guys. However - one thing still remains. The manager seems to think I have a very old version of BFD3 installed now. wrong BFD3 installed.PNG I already have the suggested build installed.....should I u...
by neilwilkes
Fri Jan 08, 2016 9:12 am
Forum: BFD3
Topic: Where do I find my support tickets??
Replies: 0
Views: 872

Where do I find my support tickets??

This one is really bugging me - I cannot find anywhere to see my existing support tickets and view the progress (or otherwise). Obviously I am missing something here (hence why it is bugging me, as I am apparently blind and/or stoopid) and would be really grateful if some kind soul can tell me how t...
by neilwilkes
Fri Jan 08, 2016 8:46 am
Forum: BFD3
Topic: Cannot run License Manager - immediate crash
Replies: 12
Views: 3815

Re: Cannot run License Manager - immediate crash

You can upload logs to dropbox or similar and write link in support ticket reply for Alex or whomever to catch. They need to update the system, agreed, to allow for attachments. Also, run a diagnostic report from BFD3 and link. Have you tried using an older FX License Manager version, found in olde...
by neilwilkes
Wed Dec 30, 2015 2:18 pm
Forum: BFD3
Topic: Cannot run License Manager - immediate crash
Replies: 12
Views: 3815

Re: Cannot run License Manager - immediate crash

Please open a support ticket and the FX staff will be sure to help... https://www.fxpansion.com/support/technical/ Be sure to include those logs, your full system specs, BFD and License Manager version, steps to reproduce the issue and anything else additional. :wink: I have already filed a support...
by neilwilkes
Tue Dec 29, 2015 11:43 am
Forum: BFD3
Topic: Cannot run License Manager - immediate crash
Replies: 12
Views: 3815

Re: Cannot run License Manager - immediate crash

Sorry - I hit the wrong button & posted too early.
The screen below is what I now see when launching BFD3:
on opening BFD3.PNG


As you suspected, the new expansions are not5 authorized, and License Manager simply refuses to run - period.
What can I do please? It always used to work.....
by neilwilkes
Tue Dec 29, 2015 11:38 am
Forum: BFD3
Topic: Cannot run License Manager - immediate crash
Replies: 12
Views: 3815

Re: Cannot run License Manager - immediate crash

I've tried that already - there are 2 crash logs in the attached files, the earliest is the previous License Manager & the later one is the latest License Manager. The really odd thing is that if I run up BFD3, it picks up & scans the 2 new expansion packs & it seems possible to load the...

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