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by Lawrence_fx
Thu Mar 28, 2019 9:00 am
Forum: BFD3
Topic: BFD3 v3.3.0.42 - Public Beta
Replies: 19
Views: 650

Re: BFD3 v3.3.0.42 - Public Beta

MacOSX: still crashing when stepping through presets windows: standalone/plugin crashes, can't event get launched. Thanks for the report. Could you please let me know which OS versions you're running on Win and Mac? The minimum supported version for this update is OSX 10.11 and Win10. Feel free to ...
by Lawrence_fx
Mon Mar 25, 2019 4:53 pm
Forum: BFD3
Topic: BFD3 v3.3.0.42 - Public Beta
Replies: 19
Views: 650

BFD3 v3.3.0.42 - Public Beta

Hi everyone, We're pleased to announce another BFD3 update, v3.3.0.42, now available as a public beta for Windows 10 and OSX 10.11+. This can be found in the downloads area of your account. This update addresses issues that were reported with v3.3.0.32, as outlined below: - Distorted DemoPack conten...
by Lawrence_fx
Wed Jan 30, 2019 11:19 am
Forum: General Discussion
Topic: Cypher2 Isn't Showing up in my Studio One Daw
Replies: 1
Views: 1629

Re: Cypher2 Isn't Showing up in my Studio One Daw

Hey, If you're trying to open Cypher2 as an AU, please first try restarting your machine. If the problem persists, please get in touch with out support team with as much information as possible (Operating system version, Studio One version, Cypher2 version and other system specs) and they'll be able...
by Lawrence_fx
Fri Jan 25, 2019 11:32 am
Forum: BFD3
Topic: Which expansions are incompatible with BFD3?
Replies: 1
Views: 170

Re: Which expansions are incompatible with BFD3?

Hi there, I'm afraid I can find any support tickets related to this issue, but please feel free to let me know the ticket number and I'll chase it up if you've created one. Please find attached a folder containing the missing files for BFD Kabuki & Noh: KabukiFiles.zip Please extract, copy and p...
by Lawrence_fx
Fri Jan 18, 2019 10:49 am
Forum: BFD3
Topic: Windows 10 Installation Issue
Replies: 1
Views: 141

Re: Windows 10 Installation Issue

Hi there, please ensure you're running the latest update for Windows 10, and that you're installing either the latest release of BFD3 (v3.2.3.3) or the recent public beta (v3.3.0.32).

If you're continuing to experience issues, please contact our support team: https://support.roli.com/request
by Lawrence_fx
Tue Jan 15, 2019 9:25 am
Forum: BFD3
Topic: 32bit & 64bit versions side by side
Replies: 3
Views: 307

Re: 32bit & 64bit versions side by side

Hi Steve, I've heard from the team and running two different versions of BFD3 as 32bit and 64bit on the same system unfortunately isn't possible, due to the resources that are shared. If you wish to continue using 32bit, we recommend continuing to use v3.2.3.3. Apologies for any inconvenience this c...
by Lawrence_fx
Mon Jan 14, 2019 3:44 pm
Forum: BFD3
Topic: 32bit & 64bit versions side by side
Replies: 3
Views: 307

Re: 32bit & 64bit versions side by side

Hi Steve, apologies for the delayed response.

The public release of BFD3.3 will drop support for 32bit on Windows. I'll pass your info on to the team to see if it's possible to run the 32bit .dll of 3.2.3.3 after the 3.3 installation, but this may not be possible.
by Lawrence_fx
Mon Jan 14, 2019 3:32 pm
Forum: BFD3
Topic: BFD3_3-3-0-32_Update completely distroyed all my demo packs
Replies: 3
Views: 308

Re: BFD3_3-3-0-32_Update completely distroyed all my demo packs

Thanks for the report Steve, I'll pass this on to the development team to ensure it's resolved.
by Lawrence_fx
Wed Jan 09, 2019 9:29 am
Forum: BFD3
Topic: London Sessions kit pieces
Replies: 1
Views: 230

Re: London Sessions kit pieces

Heya, our support team will be able to help get you set up - please reach out to them: https://support.roli.com/request

Thanks!
by Lawrence_fx
Thu Jan 03, 2019 8:52 am
Forum: BFD3
Topic: BFD3 in Samplitude Pro X Crash Log
Replies: 1
Views: 223

Re: BFD3 in Samplitude Pro X Crash Log

Hi, if you're experiencing this crash consistently, please get in touch with our support team with as much information as possible regarding your system specs, BFD3 version and details on how to reproduce the crash, and they'll be able to help and log any issues. You can reach them here: https://sup...
by Lawrence_fx
Mon Dec 31, 2018 10:08 am
Forum: BFD3
Topic: what...?
Replies: 2
Views: 281

Re: what...?

Hiya, This issue is caused by a corrupt license file, and can be resolved with the following steps: - Quit BFD3, open License Manager and log in with your FXpansion account details - Head to Products -> 'De-authorize and remove product(s)' - Select BFD3 and click 'De-authorize' in the bottom-right c...
by Lawrence_fx
Mon Dec 24, 2018 9:26 am
Forum: Strobe2
Topic: Old Computer To New
Replies: 1
Views: 337

Re: Old Computer To New

Hi Charlie,

You'll just need to authorise again as though it's a new installation - you have a set number of free authorisation slots that are used each time you authorise on a new machine.

If you run into any issues, please contact our support team who will be able to get you up and running.
by Lawrence_fx
Mon Dec 24, 2018 9:25 am
Forum: BFD3
Topic: Logic X 10.4.3 crashed validation
Replies: 4
Views: 358

Re: Logic X 10.4.3 crashed validation

Hi,

We've seen this occasionally, and clearing the AU cache on your system and restarting should allow Logic to scan BFD3 successfully. If this isn't the case, please contact our support team who will be able to help.
by Lawrence_fx
Wed Dec 19, 2018 9:36 am
Forum: BFD3
Topic: BFD3 on OSX 10.8.5
Replies: 3
Views: 274

Re: BFD3 on OSX 10.8.5

Hi Craig, The latest version of BFD3, v3.2.3.3, supports OSX 10.9 and above, as specified on the main BFD3 product page under "System Requirements" - https://www.fxpansion.com/products/bfd3/ The new public beta version of BFD3, v3.3.0.32, supports OSX 10.10 and above and will be the minimu...
by Lawrence_fx
Fri Dec 14, 2018 9:57 am
Forum: BFD3
Topic: Presets not loading
Replies: 2
Views: 295

Re: Presets not loading

Hey Stephen,

Please ensure you've selected some of the tabs at the top of the browser to ensure the correct content loads when you select a preset:

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