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Forum/Site Issues

Support for the FXpansion online shop, useraccounts, registering products and all other aspects of the FXpansion website

Moderators: Drew_BFDTeam, Andreas_FX, Rory_FX, Rhi_FX, Paul_fx, clare_fx, SKoT_FX, Steve_FX, john emrich, Mully_FX, mayur_FX, Angus_FX, Moderators

sharpy_fx
Posts: 16
Joined: Tue Feb 01, 2011 9:40 am

Re: Forum/Site Issues

Postby sharpy_fx » Mon Apr 18, 2016 9:04 am

Hi all

Ashley - thanks for the info - we've still not been able to reproduce the login issue you have seen, if you spot any particular circumstances / workflow that causes it, please let us know and we'll look into it. Could it be that you are logged in in more than one place at the same time perhaps?

@DuncanC - some users have reported notifications not working properly on the new site. Check your settings here:
Username top right drop down -> User control panel -> Board preferences -> Edit notification options
And yes - some of the pop-ups are broken, apologies, it's on our list - there should be a way of getting to most essential tasks hopefully.

We are monitoring the spam situation currently to gauge levels and come up with a decent compromise of account signup / posting restrictions vs inconveniencing our customers too much.

FYI - in the grand scheme of things some more forum fixes have been prioritised and scheduled for the web team over the next few weeks, thanks for your patience everyone!

FXpansion Web Team

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AshleySmith08
Posts: 2206
Joined: Thu Dec 23, 2004 12:03 pm
Location: www.seattleunderground.co.uk
Contact:

Re: Forum/Site Issues

Postby AshleySmith08 » Mon Apr 25, 2016 11:42 am

Hi,

I received an e-mail today of a new reply to this thread, don't know if it was belatedly the one above? However, the link provided in the e-mail took me here...

Code: Select all

https://virtualbox.fxpansion.com/forum/viewtopic.php


Obviosly the page didn't load. Not sure what it is.

:?:
Engineer/Producer/Musician/Media Content Creator
Website: http://www.seattleunderground.co.uk
CV: https://app.box.com/s/oiulec8q1eyqn2r0s46k
MacPro 12 Core 2x2.4 GHz, 24 GB Ram | MacBook Pro 2.8GHz i7, 16GB Ram
10.8.4/10.10.4, UA Apollo Quad, PT 12.x

sharpy_fx
Posts: 16
Joined: Tue Feb 01, 2011 9:40 am

Re: Forum/Site Issues

Postby sharpy_fx » Mon Apr 25, 2016 11:51 am

Hi there - apologies, that was my fault - I was doing some testing and did not realise an email would be sent out.

Please ignore this!

FXpansion Web Team

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AshleySmith08
Posts: 2206
Joined: Thu Dec 23, 2004 12:03 pm
Location: www.seattleunderground.co.uk
Contact:

Re: Forum/Site Issues

Postby AshleySmith08 » Mon Apr 25, 2016 11:58 am

Just got this reply and again was logged out! Thus losing all the "new posts" as it's session based. :evil:
Engineer/Producer/Musician/Media Content Creator
Website: http://www.seattleunderground.co.uk
CV: https://app.box.com/s/oiulec8q1eyqn2r0s46k
MacPro 12 Core 2x2.4 GHz, 24 GB Ram | MacBook Pro 2.8GHz i7, 16GB Ram
10.8.4/10.10.4, UA Apollo Quad, PT 12.x

sharpy_fx
Posts: 16
Joined: Tue Feb 01, 2011 9:40 am

Re: Forum/Site Issues

Postby sharpy_fx » Mon Apr 25, 2016 12:16 pm

Argh - sorry to hear that.

We're still yet to reproduce the log out issue I'm afraid. Did it happen when you clicked on the notification email and it launched a freash browser, or were you just in the forum and followed the notification from the drop down menu?

Might I suggest you log out, delete any fxpansion cookies in your browser settings, and then log in again?

FXpansion Web Team

User avatar
AshleySmith08
Posts: 2206
Joined: Thu Dec 23, 2004 12:03 pm
Location: www.seattleunderground.co.uk
Contact:

Re: Forum/Site Issues

Postby AshleySmith08 » Mon Apr 25, 2016 12:27 pm

Clicked the link and it launched a new tab in Safari. Tried deleting the cookies last time, and clearing the chase with alt+click on the refresh icon in the address bar, but it happened...
Engineer/Producer/Musician/Media Content Creator
Website: http://www.seattleunderground.co.uk
CV: https://app.box.com/s/oiulec8q1eyqn2r0s46k
MacPro 12 Core 2x2.4 GHz, 24 GB Ram | MacBook Pro 2.8GHz i7, 16GB Ram
10.8.4/10.10.4, UA Apollo Quad, PT 12.x

sharpy_fx
Posts: 16
Joined: Tue Feb 01, 2011 9:40 am

Re: Forum/Site Issues

Postby sharpy_fx » Mon Apr 25, 2016 12:32 pm

OK thanks for the extra info, it all helps.

FXpansion Web Team

sharke
Posts: 70
Joined: Tue May 14, 2013 5:40 am

Re: Forum/Site Issues

Postby sharke » Mon Jul 04, 2016 5:32 pm

Any progress in the pipeline with regards to speeding the site up? It's very frustrating to use because every action (page load, post submit etc) takes upwards of 10-20 seconds which makes it feel slower than dialup sometimes. It's possibly the slowest forum I'm aware of right now! It's been like this every since it was updated last year or whenever. I always dread coming to the fxpansion forum because it's such a sluggish experience to read or participate or do anything. And it probably gives a bad impression to new visitors...

User avatar
AshleySmith08
Posts: 2206
Joined: Thu Dec 23, 2004 12:03 pm
Location: www.seattleunderground.co.uk
Contact:

Re: Forum/Site Issues

Postby AshleySmith08 » Tue Jul 05, 2016 12:07 pm

+1 ^
Engineer/Producer/Musician/Media Content Creator
Website: http://www.seattleunderground.co.uk
CV: https://app.box.com/s/oiulec8q1eyqn2r0s46k
MacPro 12 Core 2x2.4 GHz, 24 GB Ram | MacBook Pro 2.8GHz i7, 16GB Ram
10.8.4/10.10.4, UA Apollo Quad, PT 12.x

sharpy_fx
Posts: 16
Joined: Tue Feb 01, 2011 9:40 am

Re: Forum/Site Issues

Postby sharpy_fx » Fri Jul 08, 2016 9:13 am

Hi guys
I can only apologise again for this and give you reassurances that we are currently in discussions to upgrade our web systems to improve speed and load times. It's the top of our list right now. I won't bore you with the details but for various legacy reasons it's actually quite a complicated operation, and we need to get the timing right so we minimise risk and down time for our customers and staff.
Please bear with us!
Sam
FXpansion Web Team


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