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Forum/Site Issues

Support for the FXpansion online shop, useraccounts, registering products and all other aspects of the FXpansion website

Moderators: Drew_BFDTeam, Andreas_FX, Rory_FX, Rhi_FX, Paul_fx, clare_fx, SKoT_FX, Steve_FX, john emrich, Mully_FX, mayur_FX, Angus_FX, Moderators

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AshleySmith08
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Re: Forum/Site Issues

Postby AshleySmith08 » Mon Jan 25, 2016 9:48 am

The SPAM is getting real bad too!
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jord
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Re: Forum/Site Issues

Postby jord » Mon Jan 25, 2016 6:01 pm

Yeah, the spam is turning the forums into a garbagefest.

I liked the old forum rules in that you had to have a registered serial number in order to post on product forums.

vBulletin has far better spam handling than phBB IMHO.

jord
Real guitar heroes play real guitars

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sharpy_fx
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Re: Forum/Site Issues

Postby sharpy_fx » Thu Jan 28, 2016 9:17 am

Hi

Just for some reassurances:
- We are looking into site speed as an ongoing concern, I'll let you know news on this as it comes
- We are also monitoring the spam situation and are considering bringing back product ownership requirement as a way of cutting this down

Thanks as ever for all of your feedback

Cheers

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jord
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Re: Forum/Site Issues

Postby jord » Thu Jan 28, 2016 11:56 am

Yes, bring back ownership requirement.

jord
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jord
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Re: Forum/Site Issues

Postby jord » Thu Jan 28, 2016 2:01 pm

Trial customers can ask questions in the general forums, considering that most of them would be pre-sales by nature. We don't see too many trial customers in the BFD3 forum, and perhaps that's a good thing.

jord
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jord
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Re: Forum/Site Issues

Postby jord » Thu Jan 28, 2016 6:46 pm

Hopefully, the product registration requirement would only show the general forums to new users. That would better guide unregistered users to the proper place to post.

The unregistered users could be anything from search engines to spam bots looking for an appropriate target to sign up. And with the proliferation of spam on the boards, it would be better to see the product forums better protected, if not the entire site.

jord
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DuncanC
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Re: Forum/Site Issues

Postby DuncanC » Fri Feb 19, 2016 11:29 pm

Hope this is the general thread it seems...

Got a problem where links from email Topic Reply Notifications don't work (I have to copy and paste the address), neither do the Top links on each post.

Any thoughts anyone?

DuncanC
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Re: Forum/Site Issues

Postby DuncanC » Sun Feb 21, 2016 1:42 pm

purtington wrote:
DuncanC wrote:Hope this is the general thread it seems...

Got a problem where links from email Topic Reply Notifications don't work (I have to copy and paste the address), neither do the Top links on each post.

Any thoughts anyone?


Not getting that here, what's your browser?
Could be browser related, you don't have a pop up blocker running perhaps?

Steve

Hi again, Steve. I'm on Win10-64/Firefox, kept up to date. The thing is, the Steinberg forum seems to use the same engine as this one (even the emails looks the same) and I have no such problems there. As for pop-ups, I usually get a prompt for them. I haven't noticed any but I will keep an eye out.

Cheers,
Duncan

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AshleySmith08
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Re: Forum/Site Issues

Postby AshleySmith08 » Tue Mar 15, 2016 4:40 pm

Bump for news update, on the forum fixes (first post) too.
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sharpy_fx
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Re: Forum/Site Issues

Postby sharpy_fx » Thu Mar 17, 2016 2:35 pm

Hi guys

A quick update from the web team:
- We are still investigating general site speed ups
- I'll look into the email notification links being broken, thanks for the report on that

As for the rest of the aesthetic stuff Ashely, thanks again for the comprehensive list! We're still prioritising functional / broken / product / marketing / internal systems type things at the moment (of which there are many!) but we will have a chance to look at these later in the year. Hope that's not too painful for you?!

Cheers

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AshleySmith08
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Re: Forum/Site Issues

Postby AshleySmith08 » Thu Mar 17, 2016 2:45 pm

Thanks!

I keep getting logged out now too, and so the new posts are being lost when I click the 'quick link'... meaning I have to go through all the forum threads to see "what's new".

Best,

Ash
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MacPro 12 Core 2x2.4 GHz, 24 GB Ram | MacBook Pro 2.8GHz i7, 16GB Ram
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sharpy_fx
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Re: Forum/Site Issues

Postby sharpy_fx » Mon Mar 21, 2016 11:09 am

Sorry to hear the log out problem - is this being logged out of the whole FX user account, or is it just the forum you appeared logged out of?

We've not seen this before, and I cannot repro the issue here alas.
- Can you confirm browser / OS you are seeing this on?
- It may be session / cookie related, so it might be worth trying a different browser to see if it is still happening, or clearing out cookies for the current browser?
- Let us know if you have installed any new extensions / blockers / etc on your browser too which may have coincided with this issue

Thanks.

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AshleySmith08
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Re: Forum/Site Issues

Postby AshleySmith08 » Mon Mar 21, 2016 12:50 pm

sharpy_fx wrote:Sorry to hear the log out problem - is this being logged out of the whole FX user account, or is it just the forum you appeared logged out of?

We've not seen this before, and I cannot repro the issue here alas.
- Can you confirm browser / OS you are seeing this on?
- It may be session / cookie related, so it might be worth trying a different browser to see if it is still happening, or clearing out cookies for the current browser?
- Let us know if you have installed any new extensions / blockers / etc on your browser too which may have coincided with this issue

Thanks.


It's not a regular occurrence, but perhaps in the past week or so I have been logged out. I'm running Safari 8.0.7 on Yosemite 10.10.4, no extensions/blockers, cookies are good.

:wink:
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CV: https://app.box.com/s/oiulec8q1eyqn2r0s46k
MacPro 12 Core 2x2.4 GHz, 24 GB Ram | MacBook Pro 2.8GHz i7, 16GB Ram
10.8.4/10.10.4, UA Apollo Quad, PT 12.x

DuncanC
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Re: Forum/Site Issues

Postby DuncanC » Mon Mar 21, 2016 4:59 pm

When I float over the tools icon there's a pop-up of functions, which I can't get to because as soon as I move to it, it disappears!

This is not the only weird behaviour I'm encountering. Email notification and Top links aren't working either, as previously posted in this thread: viewtopic.php?f=15&t=7581281&p=100832#p100832

Any ideas, anyone?

up-to-date Firefox on Win10x64

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AshleySmith08
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Re: Forum/Site Issues

Postby AshleySmith08 » Sat Apr 16, 2016 9:54 pm

@sharpy_fx

The logout issue happened again!

P.s. Lots of spam still not cleared on the forum going back over a month.
Engineer/Producer/Musician/Media Content Creator
Website: http://www.seattleunderground.co.uk
CV: https://app.box.com/s/oiulec8q1eyqn2r0s46k
MacPro 12 Core 2x2.4 GHz, 24 GB Ram | MacBook Pro 2.8GHz i7, 16GB Ram
10.8.4/10.10.4, UA Apollo Quad, PT 12.x


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