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"ALERT! Error opening the challenge file, cannot continue"

Posted: Wed May 02, 2012 1:55 am
by armenjc
I had a system drive crash so I'm installing BFD2 on a new drive. I was able to get 2 of my authorizations working, but when I try to authorize the rest of my licenses via license manager, I get this message: "ALERT! Error opening the challenge file, cannot continue"

Any advice?

Challenge file

Posted: Wed May 02, 2012 12:45 pm
by Tom_FX
Hi,

Send in a support ticket and we'll get you sorted out asap!

Tom

Posted: Sat Dec 28, 2013 5:05 am
by gaelvasseur
I have the same problem when trying to authorise YAMAHA MAPLE CUSTOM ABSOLUTE on the latest macbook pro with BFD2.
Any solution available?
Thanks

Posted: Sat Dec 28, 2013 11:00 am
by gaelvasseur
Thanks for the reply.
Tom_FX seemed to be from support so I had not sent anything to them yet.
... Just did now... let's see

Posted: Sat Dec 28, 2013 12:47 pm
by gaelvasseur
Yes - I have all the software up to date (license manager, BFD2, extension libraries)
The License manager is also saying "Software is not installed properly - please reinstall !" which I did but this did not help.
I maybe doing something wrong since I am not used to macs.