New License Manager does not work ? (solved) - Fxpansion.com

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New License Manager does not work ? (solved)

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BGD_John
Posts: 53
Joined: Fri Sep 09, 2011 4:49 am

New License Manager does not work ? (solved)

Postby BGD_John » Mon Sep 30, 2013 3:50 pm

Hi , bought the Upgrade to BFD3

The user login Function into my account does not work !

I start the FX License manager with admin rights , there pops up a new embedded window with login details !

filled my username in , and if you click for the password to fill in the user name gets automatically cleared !


if you try the other way arround and fill the password first and then the username and click on Log in its the same user name gets cleared and endup with an error message , Fill In the username !

My System are Windows 8 Pro x64

to be honest not a great start , because i can´t even download now the Audio Data with this problem , i´m a little bit dissapointed !
Last edited by BGD_John on Mon Sep 30, 2013 5:09 pm, edited 1 time in total.

Drew_BFDTeam
Posts: 3882
Joined: Fri Jul 21, 2006 5:32 pm
Location: London, UK

Postby Drew_BFDTeam » Mon Sep 30, 2013 3:55 pm

Hey John,

That is odd. Nothing we've seen in house. Can you right-click and 'Run As Administrator' and try it. Failing that, type in your username and hit the ENTER key, to make sure the LM has confirmed the entry. Same for the password.

BGD_John
Posts: 53
Joined: Fri Sep 09, 2011 4:49 am

Postby BGD_John » Mon Sep 30, 2013 4:08 pm

Hi Drew , thanks for the fast response !

yes tried it even with "Run as Admin" , does not work , same as i have said above !

tried also to change the download path in the Settings , Preferences , Download Location , if you click on the Browse Button , nothing happens !

thats strange , never had any problems until now !

Drew_BFDTeam
Posts: 3882
Joined: Fri Jul 21, 2006 5:32 pm
Location: London, UK

Postby Drew_BFDTeam » Mon Sep 30, 2013 4:12 pm

You cannot change the download location if you've got a download in progress. I cannot reproduce it without a download running. Are you logged in okay now? That's the first thing to confirm with me.

BGD_John
Posts: 53
Joined: Fri Sep 09, 2011 4:49 am

Postby BGD_John » Mon Sep 30, 2013 4:15 pm

no not logged in , as it don´t let me as i have said above !

Drew_BFDTeam
Posts: 3882
Joined: Fri Jul 21, 2006 5:32 pm
Location: London, UK

Postby Drew_BFDTeam » Mon Sep 30, 2013 4:16 pm

Yes, but did you try pressing ENTER like I said? Type in your username, press ENTER, and then type in your password and press ENTER. And then click the login button.

BGD_John
Posts: 53
Joined: Fri Sep 09, 2011 4:49 am

Postby BGD_John » Mon Sep 30, 2013 4:44 pm

ok it did the trick now !

fill user name , press enter , fill password , press enter , after press login

why everytime you needs to press enter ?

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etto
Posts: 50
Joined: Tue Dec 07, 2010 10:07 pm

Postby etto » Mon Sep 30, 2013 4:58 pm

I dunno but as a Lightwave user I'm quite used to this method :)
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BGD_John
Posts: 53
Joined: Fri Sep 09, 2011 4:49 am

Postby BGD_John » Mon Sep 30, 2013 5:08 pm

the manual BFD3 Download Install Guide is to be honest a little bit confusing as it does not have work before as it was written , for me at least !

the way it worked for me now !

Download the installers from your user account !

Install the BFD3 Software !

Run the new License manager with Admin Rights ! The FX License Manager starts , with the login to your account window

fill user name , press enter , fill password , press enter , after press login

go to the File Tab/Options/Preferences and change the Download Location if its needed !

after that go to the Products Tab/Open Download Ticked and locate your BFD3_Core_Library.fxfdownload File and the download begins to start for the Core Audio Library !

neilwilkes
Posts: 74
Joined: Fri Jan 11, 2008 9:29 am

Postby neilwilkes » Mon Sep 30, 2013 5:26 pm

Thanks John - that worked for me too.

Is that just the download location or should I point the manager to the place where the library will eventually be located?

BGD_John
Posts: 53
Joined: Fri Sep 09, 2011 4:49 am

Postby BGD_John » Mon Sep 30, 2013 5:29 pm

neilwilkes wrote:Thanks John - that worked for me too.

Is that just the download location or should I point the manager to the place where the library will eventually be located?


thats only for the download location

neilwilkes
Posts: 74
Joined: Fri Jan 11, 2008 9:29 am

Postby neilwilkes » Mon Sep 30, 2013 5:31 pm

Again, thank you & much appreciated.
Better to ask than to make a mess, I always think.

Stadank0
Posts: 127
Joined: Sat Oct 23, 2004 6:46 pm

Postby Stadank0 » Mon Sep 30, 2013 6:00 pm

I cannot log into my account through license manager. My account login works through the website just fine. I reset it and still no luck. Please Help!

Thanks

BGD_John
Posts: 53
Joined: Fri Sep 09, 2011 4:49 am

Postby BGD_John » Mon Sep 30, 2013 6:02 pm

probably the same as it was here

did you have tried this ?

Code: Select all

fill user name , press enter , fill password , press enter , after press login

Stadank0
Posts: 127
Joined: Sat Oct 23, 2004 6:46 pm

Postby Stadank0 » Mon Sep 30, 2013 6:03 pm

I did. It just won't accept it.


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