I am not new to Daws, starting on Sx Spectrums. I have a good home studio. I have been with you since BDF1.
I still found downloading a challenge. My suggestion is that you look over your guidance as to how to achieve the process and make it universal - one very clear explanation. The videos should drop the music and have an aural .
In particular I found that the names you gave to files were not immediately apparent in your downloads area, for example you talk about downloading the 'software installer' but on the download section there is nothing with the name software installer - only 'Softfwasre downloards' with a files called BFD3 V184.108.40.206 unhelpfully labelled minor update. It may be clear to those in the know, but to Mrs Public, sometimes this is not at all clear that this is what you want, making it easy to make mistakes.
Your installer software can work prematurely, giving the illusion that the job is done - I fell for this and started using the broken program fully loadable in Cubase 8.5. Only later did I realize that I had eight hours of files to download on my fast hardwired 60 mbps cable. WHY? Because when the installer opens it does not open to the page which shows what you are downloading. At one point it allowed my to open three copies of the same data - which could have taken days.
Even on a good connection sometimes the process bar (which does not show when its active) simply stops - ish, and a person could be fooled into thinking that all is lost - when its not. This is not clear to all users.
When you go to check that your version of the player is the correct one, you only get shown some of the digits of the file upgrade, allowing you to guess only, if you have the correct version.
In short the whole download process could be much more clearly explained causing everyone a lot less time/money and headache.
Even so, I would say though, the download process may be painful with many potential issues, but the product is outstanding, well worth investment IMO, both in money and learn-time.
Core i7 920, Asus 6PT V2 motherboard, 12 gig. Win 7 RC 64 bit, old british rail sandwich, Cubase 5 64 bit. M-Audio 1010LT, running in surround 5.1.