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Geist slow to load - change in preferences?

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Tobypearce
Posts: 16
Joined: Sat Dec 31, 2011 9:23 am

Geist slow to load - change in preferences?

Postby Tobypearce » Sat Jun 10, 2017 8:24 am

Hi,
When I open Geist 2 (in Reason 9.5, on a Mac), after the GUI first comes comes up I then have to wait around 10 seconds before I can actually use it (Mac shows the spinning beachball).

It looks like it's loading something into Ram during this time, like some default sounds or something.

Is there any way to improve on this behaviour? I'd like to be able to actually start using Geist 2 as quickly as possible after instantiation.

Tobypearce
Posts: 16
Joined: Sat Dec 31, 2011 9:23 am

Re: Geist slow to load - change in preferences?

Postby Tobypearce » Wed Jul 05, 2017 8:18 pm

I'm going to bump this because the problem hasn't gone away and now that I time it, it can take between 30-60 seconds after opening an existing instance of Geist 2 in Reason before it becomes usable.

This is a really long time and is putting me off using the product.

I'd be very grateful for any ideas for how I can speed this up.

Lawrence_fx
Posts: 570
Joined: Thu Mar 10, 2016 8:19 pm

Re: Geist slow to load - change in preferences?

Postby Lawrence_fx » Fri Jul 07, 2017 8:38 am

Tobypearce wrote:I'm going to bump this because the problem hasn't gone away and now that I time it, it can take between 30-60 seconds after opening an existing instance of Geist 2 in Reason before it becomes usable.

This is a really long time and is putting me off using the product.

I'd be very grateful for any ideas for how I can speed this up.


Hi, we are currently in the process of resolving compatibility issues with Geist2 and Reason 9.5, which will be addressed in the next update. Our apologies for the inconvenience, and thanks for your patience.

Tobypearce
Posts: 16
Joined: Sat Dec 31, 2011 9:23 am

Re: Geist slow to load - change in preferences?

Postby Tobypearce » Tue Jul 11, 2017 9:09 am

That's brill. Thank-you.

I hope it's not too difficult for you to resolve and that you can get the update out speedily :-)

Tobypearce
Posts: 16
Joined: Sat Dec 31, 2011 9:23 am

Re: Geist slow to load - change in preferences?

Postby Tobypearce » Thu Sep 21, 2017 7:12 am

Any news on the update?

Tobypearce
Posts: 16
Joined: Sat Dec 31, 2011 9:23 am

Re: Geist slow to load - change in preferences?

Postby Tobypearce » Sun Oct 08, 2017 7:53 am

I really would appreciate an update here.

Like the previous contributors have said - this is not great customer service and many of us will not be in a position to buy again from FXpansion unless the standard increases.

Specifically, you made a promise above to fix this issue, and you do need to deliver on this commitment (or at least to be honest and provide an update here.)


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